​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Self Help Guides

​ Help with IT Common Issues

• University Account Types​
  
• How do I use my Home space? (Video)
• How do I change my password?
• How do I map my S: drive
  
• How do I map my R: drive
  
• How do I manage my security details?
• TUSC (Teesside University Smart Card)
  
• Remote working - Improve y​our internet speed
  

Digital Welcome Presentations

• Student IT Digital Welcome - PowerPoint
• Student IT Digital Welcome - Video
  
• Study Well with your iPad - PowerPoint​

• Staff Digital Welcome - PowerPoint​
  

Microsoft Teams

• New Teams App
• Using Breakout Rooms in Teams​​
  
• Teams Meeting
  
• Teams Meeting (External)
  
• Team Meeting (YouTube)​
  
• How to Make Calls In Microsoft Teams​
  
• Guests in Teams​​
• How to Install and Update Teams​​
  

Remote Access (Student)

• What is AppsAnywhere
• Remote Access (SCEDT Students only)
  

Remote Access (Staff)

• How do I access RDS on a Mac?​
• How to setup Remote Desktop Services (RDS)
• How to Setup a VPN Connection for Staff

Blackboard

• Student Quick Start Guide to Blackboard Ultra
  

Microsoft Office

• How do I get my student copy of Office 365 Pro Plus
• How to get Office 365 Pro Plus for Staff (PC)
• How to get Office 365 Pro Plus for Staff (MAC)
• How do I change to English Dictionary in Microsoft Office
  

​​Information Security​​

ReView Guides

• Getting started with ReView​​

Asset Management

• Asset Transfer
• How do I trigger a remote erasure of a stolen or lost mobile device

K2 Online Form Guides

• K2 Guidance for Privacy and Monitoring Request Form
• K2 Guidance for Email on Phones and Tablets Request Form

Software Support

• How do I install SPSS?​​
  
  

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​Academic Workload System

• ​ FAQ​​​
  

Wi-Fi (Eduroam)

• How do I connect to Wi-Fi?

Digital Support​

• My Digital Life
  
• Digital Workshops
  
• FFL Toolkit Apps​
  

Multifactor Authentication (MFA)

• What is Multifactor Authentication
• Setup your device for multi-factor authentication

New Device Guidance

• Preparing a new iPhone
• Preparing for a new Computer​​​

Telephony user guides

• Getting the most from the telephony service

Email

• Clear Outlook Autocomplete Entries
  
• Shared Mailbox Guidance
  
• Open a Shared Mailbox in the Office Portal​
  
• Resolving Issues With Mailbox Size
  
• Mail Forwarding Guide​​
  
• Outlook Calendar Permissions and Sharing Options​​​​
• How do I Email and use Calendars with Outlook
• How do I Email with Outlook Web Access (Stone)
• How to recreate your Outlook profile
• How do I Email with MyMail (Student Email)
• How do I set up the Outlook App (Staff Email)​​
• How do I access public folders using Stone (Staff Email)
• How to set up an Out of Office using Stone (staff email)
  
• How to set up an Out of Office using the Outlook App (staff email)​
  
• How to set your Email signature using Stone (staff email)
  
• How to set your Email signature using the Outlook App (staff email)
  
• How to remove auto-suggested contacts in Outlook (staff email)
  

Printing

• How to Register for MyPrint
• How do I connect my Apple MAC to MyPrint
• How do I connect to a Staff networked printer
• How do I print single sided
• How do I set my printer as the default
• How do I use MyPrint? (Video)
• How do I use MyPrint Mobile? (Video)
• How do I send jobs to Reprographics? (Video)

General Documents ​

• ​How do I recover a deleted file folder from a network drive
• How do I use SendTo​
• What should I do when I report an incident
  
• Manage Microsoft Edge Autofill Settings