Contact Us​​

​Visit Us

• ​​Visit Us: Please visit us in room SLB1.23 in the Student Life Building. 
• Working late: We provide support via the  Out of Hours Service
• Self-Service: Did you know you can use https:\\ems.tees.ac.uk\​ to log support requests directly with us? ​  ​ 

Before you contact IT Help:

It would be greatly appreciated when contacting us if you consider the following things:

• Reboot: Is the problem resolved by rebooting your machine? (It really works, A large percentage of errors are resolved by rebooting computers)
• Cables: Can you see if there are any cables that have come loose from your computer? If so, are you able to reconnect them?
• Lights: Can you see any lights on the front of your computer? (This gives us an indication of what the current power state of your computer is)
• Not Alone: Are any of your colleagues experiencing the same issues? (This enables us to decide if it is a local problem or more widespread)
• Change: Has anything been upgraded or modified on your system since it last worked? (Quite often software updates or the installation of a new program can adversely affect a computer)

When contacting us please provide us with the following information:

• Your name
• Your full location  (room, floor, building, campus)
• Your IT username
• Your contact telephone number
• The nature of your problem
• Your availability (if you are likely to be out of contact)

Additionally, it would be beneficial to us if you could provide the following detailed information:

• Describe the sequence of events that led to the issue (e.g. what you were doing, what happened on the screen
• Did anything unexpected happen
• Exact wording of any error messages or better still a screenshot

It would be helpful to know your basic computer details such as Operating System & version, amount of memory etc. 

• Windows Users can find this by running  System Information
• Mac Users can find the OS version and memory information by going to the Apple menu and choosing "About This Mac".